Moderator
Maadi, Cairo
Job Details
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Job Description
Respond promptly and professionally to messages and inquiries across Instagram, Facebook, and TikTok.
• Monitor and engage with comments on posts and ads across social media platforms.
• Track and follow up on customer issues using the Complaints Sheet and Exchange Sheet.
• Communicate directly with clients to confirm delivery details, collect addresses, and investigate delivery issues such as failed or missed orders.
• Collaborate with internal teams (e.g. logistics and fulfillment) to ensure smooth operations and customer satisfaction.
• Keep accurate records of all customer interactions and feedback.
• Identify recurring issues and propose solutions to enhance customer experience.
Job Requirements
- Strong communication and interpersonal skills.
- Very good command of English (spoken and written).
- Ability to handle problems calmly and find solutions quickly.
- High attention to detail and the ability to multitask.
- Experience with social media platforms and digital communication tools
