Social Media Moderator
Aman -
Maadi, Cairo
Job Details
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Job Description
- Moderate social media pages, and merchant’s communities in private groups
- Communicate with industry professionals and influencers via social media to create a strong network
- Service community admin accounts, processing emails and complaints, escalating when necessary
- Produce reports on relevant moderation statistics, issues and outcomes
- Monitor all industry and company information and news to anticipate potential issues
- Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
- Respond to customers regarding their Social Media messages in order to improve their experience.
- Proactively identify sales leads and educate in-market customers on product functionality and service
- Manage existing online cases, completing follow-ups and achieving operational metrics
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
Job Requirements
- Excellent communication Skills
- Problem Solving
- 0-2 years' experience in customer care / social media monitoring
