IT Junior Specialist

Nile University -
Sheikh Zayed, GizaPosted 1 year ago

188Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Provide technical support for different users, labs and classrooms in all offered IT services that include but not limited to OS, drivers, applications, and hardware either in person, over phone, by mail or through a ticketing system.
Install and configure computer applications and operating systems.
Troubleshoot and fix hardware and software problems.
Troubleshoot and resolve issues related to the network.
Diagnose, troubleshoot, and resolve issues by questioning users about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
Should possess the ability to learn and work on changing and emerging technologies.
Technical Support specialist / engineer is the first point of contact for users for issues concerning their computer systems and equipment.
Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

Provide accurate feedback to end users promptly.
Technical Support specialist / engineer ensure proper logging of all issues.
Follow up with end users to make sure their computer systems are functioning properly after troubleshooting.
Technical Support specialist / engineer prepare accurate reports promptly.
Help in training end users on how to use different types of systems.
Technical Support specialist / engineer help university deploy new software or hardware systems

Education, Professional Knowledge & Experience

Bachelor's degree in computer science or a related field.
1:3 years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
Microsoft technical certifications are required.
ITIL knowledge is a plus
Project management knowledge is a plus

Behavioral and Leadership Profile

Ability to understand new software packages or hardware equipment & fast enough to learn new technologies.
Soft skills:
Creative skills to identify and define user enterprise needs and turn them into workable plans and automate processes.
High internet searching capabilities.
Aggressive problem diagnosis and creative problem-solving skills.
Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
Good command of English.
Determines when issues should be escalated to a higher level.
Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
Work under general supervision.
Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.