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Technical Support

Boubyan Digital Factory ...
Heliopolis, Cairo

Technical Support

Heliopolis, CairoPosted 19 days ago
49Applicants for3 open positions
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • You will be tasked to resolve issues with Nomo Fintech software, hardware, and peripherals.
  • In this role, the Tech Support Engineer will examine issues with IT software and equipment and will develop and deploy solutions to keep systems working.
  • You will be empowered to help improve our support services by taking full ownership of all Technical Support issues and resolutions.
  • This is a great chance to make a significant contribution to the quality and value of Nomo Fintech services as we scale.

Job Requirements

  • See the opportunity in every issue!
  • A problem solver and great communicator
  • Great ambition and focus who will fully commit to this role
  • Adaptability and keenness to learn new skills
  • An ability to operate calmly under pressure in a complex and dynamic environment
  • Proven experience in Technical Support in a similar scale-up environment
  • Driven to deliver the best-in-class service and not to settle for anything less
  • Preferred recent experience at a regulated fintech
  • 2 years+ experience in Tech support engineer roles

Your Skills and Experience

  • Experience supporting both Windows and Mac devices
  • Familiarity with device management tooling such as Jamf and Microsoft Intune
  • Experience ordering, maintaining, and supporting hardware.
  • Familiar with M365 and Azure Active Directory including license management.
  • Experience supporting Video conferencing systems including setup and problem resolution.
  • Familiar with Adobe administration and product support.
  • Proven experience with Atlassian Products (JIRA & Confluence) including administration.

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