Application Support ( E-commerce...
Sheikh Zayed, Giza
Application Support ( E-commerce )
Sheikh Zayed, GizaPosted 2 months ago28Applicants for2 open positions
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- 0In Consideration
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Job Details
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Job Description
- Providing technical support for Nop-Commerce to business back-office users and end customers via IT tickets and other communication channels.
- Analyzing, classifying, and prioritizing tickets based on severity and impact.
- Troubleshooting and resolving technical issues related to Nop-Commerce.
- Collaborating with cross-functional & IT teams to resolve complex issues.
- Record and track incidents, complaints or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
- Documenting issues and resolutions in a knowledge base for future reference.
- Understanding the business areas to take the correct decision across opened tickets.
- Participating in business testing for the new released features.
- Training business users on the Nop-Commerce functionalities.
- Recommending required features that solve repeated issues/tickets.
- Providing excellent professional replies to users' questions either on the phone, ticketing system, or email.
- Providing support to Users by providing analysis and resolution for routine operational application issues.
- Providing the suitable solutions for any assigned application issue within the agreed-on SLA (service Level Agreement) and based on the criticality of the issue.
- Ability of providing necessary application support relating to various applications, corporate solutions (Sales Force Automation, ERP, Retail, CRM, HRMS …etc.).
- Monitoring the corporate applications to ensure service availability 24/7.
Job Requirements
Personal
- Excellent Planning & Organizing Skills.
- Strong organizational and time management skills
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Technologies
- Proven knowledge of Ecommerce business domain is a must (Nop-commerce experience is highly
- Nopcommerce (Web& Mobile).
- Sales Buzz (SFA) sales force automation (Web& Mobile).
- Microsoft Dynamics AX 2012.
- RMS, Ax Retail 2012.
- MSSQL Server 2008, 2012, 2014, 2016, 2019.
- MS Power BI.
- CRM.
- Ticketing Management System.
