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Job Description
- Oversee the customer relationship is essentially handled by the entire team.
- Formulate and maintain significantly profitable relationships with key customers.
- Keeping customers updated with all information on the latest products. This significantly helps in increasing the sales of the company.
- Resolve all customer complaints in a quick and efficient manner.
- Expand the customer base by essentially using the methods of upselling and cross-selling.
- Organize meetings with the managers within the organization only to bring out a strategic plan.
- Conduct business reviews frequently by making the best use of CRM programs.
- Have a clear understanding of the critical individual requirements and addressing them accordingly.
- Have the best knowledge of competition and planning a strategy according to it.
- Collaborate with the management team to properly run all the campaigns.
Job Requirements
- Work experience in the post of CRM for at least two years.
- Bachelor’s degree in business administration or any other related field.
- Excellent proficiency in all applications of Microsoft.
- Excellent communication and interpersonal skills.
- An efficient team player with all the requisite leadership skills.
- Earning a superior knowledge about the company’s product.
- Holding a positive attitude significantly focused on customer satisfaction.