Skills And Tools:
The Policy Administrator/ After Sales Support Assistant manages the tasks related to controlling data-entry, data-analysis, card-printing/processing information to ensure that the quality standards set by the clients are closely met, in terms of accuracy and turn-around time.
- Manage inclusion of new members into the client scheme and database system
- Perform data error-correction, member upgrade, member deletions and alteration of client database to meet client’s requirements
- Maintain high quality of card-printing to satisfy clients’ preset standards of service
- Issue periodic or daily report on performance
- Meet further complex requirements, such as designing, photo-editing…etc.
- Keep accurate records of the various activities for internal and external review.
- Monitor stock inventory of all materials required to print cards.
- Bachelor’s Degree in any discipline.
- Preferably has insurance experience
- Strong customer services orientation.
- Keen attention to detail
- Demonstrable time management skills.
- Thorough knowledge and experience of Microsoft Office applications.
- Ability to produce accurate reports on production as and when needed.
- Problem-Solving skills and ability to work under pressure to tight deadlines
- Ability to work well as part of a team-contribute to building team spirit, aid others to succeed.
- Ability to comprehend, capture as well as interpret basic customer information
- Employment status: Legally permitted to work in the country of operations
- Physically fit to carry out duties and responsibilities.
- Males are preferred
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