Customer Service Director
15th May City, CairoPosted 1 year ago- 135Viewed
- 32In Consideration
- 0Not Selected
Job Details
Skills And Tools:
Job Description
Objectives:
-Manage daily workflow within the customer service department
-Create and track customer service goals
-Supervise a team of customer service representatives
-Hire and onboard new customer service employees
-Assist in developing an effective customer loyalty program
-Document all interactions with clients
Responsibilities:
-Receive and implement customer feedback to improve the quality of service
-Manage daily progress in meeting important business metrics
-Generate detailed reports on customer interactions
-Provide additional upskilling or learning opportunities for team members
-Oversee the budget for the customer service department
Job Requirements
Skills and qualifications:
-Demonstrated experience in customer service
-Strong understanding of customer service software
-Clear verbal and written communication skills
-Familiarity with management techniques and CRM'S
-Ability to meet and exceed customer needs
Preferred qualifications:
Interpersonal skills
Problem-solving skills
Ability to maintain customer confidentiality
Ability to work collaboratively
Other Requirements:
* College degree or above
* More than 7 years "Managerial Level".
