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Customer Service Director

Tie House
15th May City, Cairo

Customer Service Director

15th May City, CairoPosted 2 months ago
135Applicants for1 open position
  • 100Viewed
  • 24In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

 

Objectives:

-Manage daily workflow within the customer service department
-Create and track customer service goals
-Supervise a team of customer service representatives
-Hire and onboard new customer service employees
-Assist in developing an effective customer loyalty program
-Document all interactions with clients

Responsibilities:

-Receive and implement customer feedback to improve the quality of service
-Manage daily progress in meeting important business metrics
-Generate detailed reports on customer interactions
-Provide additional upskilling or learning opportunities for team members
-Oversee the budget for the customer service department

 

Job Requirements

 

Skills and qualifications:

-Demonstrated experience in customer service
-Strong understanding of customer service software
-Clear verbal and written communication skills
-Familiarity with management techniques and CRM'S
-Ability to meet and exceed customer needs

Preferred qualifications:
Interpersonal skills
Problem-solving skills
Ability to maintain customer confidentiality
Ability to work collaboratively

Other Requirements:
* College degree or above
* More than 7 years "Managerial Level".

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