Sales Coordinator

Job Responsibilities:

• Coordinating the sales team by managing schedules, filing important documents, and communicating relevant information
• Responding to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings, and propose improvements
• Delegating tasks to appropriate team members
• Collecting and analyzing feedback from customers and other  users to gauge satisfaction and success
• Handling urgent calls, emails, and messages, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
• Making the company's products and services as attractive to potential customers as possible.