Job Purpose: 

To deliver engaging and practical training as part of the Art of Selling program, enabling retail teams to enhance customer satisfaction, engage HVCs, and drive like-for-like (LFL) transaction growth. The Training Specialist will focus on empowering teams with advanced selling techniques and the skills to create memorable customer experiences. 

Accountabilities (but not limited to):

Program Support: 

• Assist the Learning Design Manager in the design, development, and execution of the Art of Selling program, ensuring all materials and initiatives are aligned with business goals. 

• Coordinate with internal teams and external vendors to gather inputs and manage resources for training material creation. 

Content Development: 

• Support the creation and refinement of training materials, including presentations, guides, and digital content, ensuring they are engaging and relevant to the business’s objectives. 

• Research customer engagement trends and sales techniques to incorporate best practices into training content. 

Customer-Centric Focus: 

• Collaborate on initiatives to enhance customer satisfaction (CSAT), drive LFL transactions, and improve HVC engagement. 

• Assist in gathering feedback from store teams and participants to identify gaps in training content or implementation strategies. 

Project Support and Administration: 

• Track the progress of program rollouts and maintain project timelines, ensuring milestones are met. 

• Organize and document feedback, attendance, and performance data to measure program effectiveness and support reporting efforts. 

Technology Utilization: 

• Use CRM tools (e.g., Salesforce, HubSpot) to gather insights and tailor training content. 

• Manage learning management systems (LMS) to upload, track, and organize training resources. 

• Leverage tools like Excel, Google Sheets, and SurveyMonkey to monitor feedback, track key metrics, and refine training processes.

Competencies – Functional (job specific):

• Strategy: Experience developing and delivering impactful CX Initiatives. understanding of customer satisfaction and loyalty-building strategies.
• Project Management: Ability to manage project timelines, track progress, and provide regular updates to the Learning Design Manager. 
• Communication & Negotiation Skills: Exceptional teamwork skills to work effectively with cross-functional teams and stakeholders.
• Consulting Background: Analytical to assess gaps and recommend improvements.
• Research skills: Proficient in identifying and integrating customer engagement trends and advanced selling techniques into training content. 

Qualifications: 

Bachelor’s degree in Business, Education, or a related field. Certifications in instructional design or digital learning tools are a plus.

2–3 years in a supporting role within learning and development, retail operations, or customer service, preferably in the retail or luxury sectors.  

Proficient in English and Arabic.

Use of Technology: 

• Familiarity with LMS platforms and content management tools for training materials. 
• Proficient in basic analytics tools (e.g., Excel, Google Sheets) and CRM platforms for gathering data and reporting insights. 
• Experience with digital facilitation tools, such as Microsoft Teams or Zoom, for managing virtual resources.

General Abilities: 

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.
• Excellent communication and collaboration abilities are essential.
• Familiarity with retail KPIs (LFL transactions, conversion rates, etc.), HVC engagement strategies, and advanced selling techniques.