Recruitment Manager - (Contact /Call Center) - Multinational

Our Client :

One of the Largest Multinational Contact Centers in Egypt

Job description

• Lead the Call Center recruiting team across sites/states and oversee all functions and processes from start to finish ensuring a high level of consistency.
• Provide recruiters and support positions expert level consultation, guidance and direction in recruitment practices, strategy, and compliance standards.
• Evaluate market conditions and ensure candidate inventory population stays at appropriate levels to accommodate anticipated demand during “In Cycle” months of business.
• Proactively strategizes alternative solutions and/or new ideas for sourcing which may include a social media recruitment strategy Collaborates closely with Call Center Leaders and HR Business Partners to ensure consistency of recruiting processes and practices.
• Develop and build recruiting resources, relationships, and networking activities to attract qualified employees interested in part-time/seasonal positions (Call Center outbound phone reps) and full-time support staff positions.
• Ensures all recruitment and sourcing strategies to ensure diverse applicant pools are in accordance with an overall diversity recruitment strategy and aligned to the larger Talent Acquisition organization.
• Manage job fair schedule, networking events and community outreach which includes veterans, diversity, and disability candidate's providers while promoting Nielsen in the local community
• Stays current with effective sourcing and recruiting practices and work with recruiting teams to positively affect cost, quality, and cycle time including innovative sourcing strategies.
  Supervision of the day-to-day operations for recruitment and sourcing, including regular coaching and development.
• Maintain all documentation, tracking of metrics, and recruiting reporting for the call center business.