Job Details
Skills And Tools:
Job Description
In CorporateStack we take customer satisfaction very seriously: building a fantastic product and providing the most outstanding service to our customers. We are looking for a product Technical Support Engineer to join our expanding Customer Experience team in Egypt!
As a product Technical Support Engineer, you will use critical thinking and problem-solving skills to manage complex end-user support issues. With an excellent understanding of our product, the person in this role will have expert-level knowledge of CorporateStack and the details of complex workflows, integrations, automation, issue resolution, reporting tools, and more. You will cooperate with our internal teams to ensure high-quality handoff and communication to internal product owners.
Job Requirements
About The Role
- Manage in-depth troubleshooting and handle the most complex customer inquiries
- Perform and handle the assigned cases by providing the best support solution
- Investigate in-depth the issues by isolating the problem and searching application logs
- Reference technical documentation and help in building internal knowledge base content where gaps may be present
- Closely cooperate with the product team to ensure transparent communication and efficient issue resolution
Your Experience & Skills
- Minimum of 2 years of experience in technical support.
- Good Knowledge of B2B and SaaS products is preferable
- Commitment and a solid drive to provide delightful customer experiences and the tenacity to drive issues to resolution.
- Excellent interpersonal skills and multitasking abilities
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
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