Job Details
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Job Description
Provide Tier 1 support to end users. Provide troubleshooting and technical support via phone, web based tools, email and site visit. Advise customers regarding the product's proper use and address specific user issues. During problem escalations, act as a liaison between customers and Technical support team
- Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
- Strong technical and analytical skills.
- Solid hands on experience of Windows servers, Active Directory, Exchange Server, ISS, and Microsoft networking (DHCP and DNS)
- Solid experience in problem analysis and resolution of software problems.
- Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
- Optimal installation configurations in a complex network environment.
- Strong written and verbal communication skills.
- Installing and servicing intergraded security and access/video systems.
- Experience installing IP cameras and/or NVRs
- Understanding of and experience working with electrical circuits
Job Requirements
• Bachelor of Engineering – Electronics and Communications Dept. or Computer Engineering Dept.
• 3+ years of Physical Security systems or Networking experience in a technical support or Installation.
• Experience troubleshooting and correcting Jitter, Latency, and Packet loss across public or enterprise networks using network analysis tools.
• CCNA certification (preferred)
• Experience in CCTV – Belko / Samsung (Milestone, Video expert)
• Must have the ability to establish rapport and motivate associates at all levels in an effective manner
• Must have ability to manage multiple tasks simultaneously
• Must possess strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
• Self-motivated and desire to succeed
• Must have strong organizational skills
• Strong mechanical skills
• Experience installing and terminating CAT 5/6 and Fiber Optic cable
• Excellent communication (Oral/Written) / interpersonal skills
• Ability to travel as needed
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