Job Details
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Job Description
- Install, configure, and support workstation software, hardware, printers, and phones.
- Implement applications and software upgrades and troubleshoot any performance issues
- Respond to enquiries from staff submitted through the ticketing system to help them resolve any hardware or software problems.
- Support users in the use of laptop equipment by providing any necessary training and advice
- Recommend suitable software and hardware systems where these might improve performance.
- Create new user accounts and giving their access permissions on company IT assets & systems based on approved IT policies, procedures and their job description.
Job Requirements
- A Bachelor degree in Computer Science, Engineering or related field
- Experience in basic maintenance of Laptops, printers, Tablets ( Hardware, Software)
- IT certifications is a plus (CCNA, MCSA, ITIL).
- Experience in using and creating active directory .
- Great troubleshooting abilities and attention to detail.
- Excellent team player with strong interpersonal skills who fully participates in and supports Fawry initiatives
- Strong written and verbal communication skills
