Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Implement applications and software upgrades and troubleshoot any performance issues.
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Set up new users' accounts and profiles and deal with password issues.
• Ability to diagnose and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment