Technical Support:

• Provide timely and effective technical support to end-users, resolving hardware, software, and network issues.
• Collaborate with team members to diagnose and resolve complex technical problems.
• Offer training and guidance to users on IT-related issues.

IT Policies and Procedures:

• Develop and implement IT policies and procedures to ensure the secure and efficient use of technology.
• Stay abreast of industry best practices and emerging technologies to recommend improvements to existing policies.

Hardware and Software Management:

• Manage the procurement, installation, and configuration of hardware and software.
• Conduct regular audits to ensure software licensing compliance.
• Evaluate and recommend new technologies to enhance the organization's IT capabilities.

Data Backup and Recovery:

• Implement and oversee data backup and recovery procedures to safeguard critical information.
• Test and update backup systems regularly to ensure data integrity and availability.

Cybersecurity:

• Monitor and respond to cybersecurity threats, implementing measures to prevent and mitigate potential risks.
• Conduct security audits and vulnerability assessments