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Job Description
- Incident investigation and escalation, troubleshooting issues with systems and software.
- Interacts with vendors and provides support to staff.
- Properly escalate unresolved issues to developers.
- Provides support and monitors hospital applications.
- Maintains detailed software and system documentation.
- Tracks issues and provides timely and accurate customer feedback.
- Diagnose, research, troubleshoot, and identify solutions to software issues.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or any related field.
- Proven experience in a similar role for at least 2 years.
- Healthcare experience is preferable
- Proficiency in troubleshooting and diagnosing software issues across various platforms.
- Strong analytical, Communication, and problem-solving skills
