Customer Service Specialist
New Cairo, CairoPosted 8 months ago87Applicants for2 open positions
- 51Viewed
- 3In Consideration
- 3Not Selected
Job Details
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Job Description
- Customer Assistance: Provide information and support to customers, addressing their inquiries and concerns in a timely manner.
- Issue Resolution: Actively listen to customer complaints and work collaboratively to resolve issues, ensuring a positive customer experience.
- Collaboration: Work closely with the engineering department to facilitate the completion of customer requests and modifications.
- Reporting: Prepare monthly reports on customer issues and challenges, providing insights for continuous improvement.
- Innovative Solutions: Implement creative ideas to enhance customer loyalty and satisfaction, including loyalty programs.
- Data Management: Utilize customer data to identify trends and opportunities for improvement in service delivery.
- Team Coordination: Collaborate with various departments to ensure a unified approach to customer service.
Job Requirements
- Education: Bachelor’s degree in a relevant field or equivalent experience.
- Experience: 1-3 years of experience in customer service, preferably in the real estate sector.
- Skills:
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and customer service software.
- Ability to manage time effectively and prioritize tasks.
- Problem-solving and negotiation skills.
- Ability to work collaboratively in a team environment.
