The Umrah Manager is responsible for overseeing and managing all Umrah operations, ensuring a seamless pilgrimage experience for clients. This includes handling logistics, liaising with Saudi partners, ensuring compliance with the Ministry of Hajj & Umrah & Ministry of Tourism Egypt regulations, and delivering top-notch customer service. The role requires strong leadership, deep knowledge of Umrah procedures, and experience in religious tourism.

Key Responsibilities:

• Operational Management:
  • Plan and execute Umrah travel itineraries, including flights, accommodation, transportation, and ziyarat programs.
  • Coordinate with Saudi ground agents, hotels, and transport providers.
  • Manage visa processing and ensure compliance with Saudi regulations.
• Client Relations & Customer Service:
  • Provide comprehensive pre-departure orientation and on-ground support.
  • Ensure pilgrims’ comfort, safety, and satisfaction throughout the journey.
  • Handle customer complaints and resolve issues promptly and professionally.
• Team Management:
  • Lead and train a team of tour guides, coordinators, and sales support agents.
  • Allocate tasks and ensure smooth coordination during the Umrah season.
• Compliance & Documentation:
  • Maintain updated knowledge of Umrah regulations and legal requirements.
  • Ensure all documentation (visas, permits, contracts) is processed accurately and on time.
• Marketing & Sales Support:
  • Collaborate with the sales team to promote Umrah packages.
  • Assist in creating marketing content and participating in religious tourism fairs or expos.