Account Manager
Penta-b -
Nasr City, CairoPosted 3 years ago35Applicants for1 open position
- 7Viewed
- 2In Consideration
- 14Not Selected
Job Details
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Job Description
- Be the primary point of contact and build long-term relationships with customers.
- Help customers through email, phone, online presentations, screen-share and in person meetings.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customer's usage of our product.
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
- Manage a portfolio of customers, with the support from the account director on large accounts, take responsibility for growing revenue as well as the day to day management of these accounts.
- Drive business growth through existing clients, developing a proactive action plan for your accounts in order to meet client retention and budget targets.
- Build and sustain strong and long-lasting relationships with client-side senior managers and maintain frequent contact with any other third party agencies used by each customer.
- Identify, propose, upsell and implement new projects and campaigns in order to meet and exceed each customer’s ROI and service expectations and to maximize revenue and profit.
Job Requirements
- 3+ Years of experience
- Experience in software house is a must
- Very good English
