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Job Description
- Monitor and maintain systems and networks.
- Talk to staff or clients or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving software faults.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Work continuously on a task until completion.
- Prioritize and manage many open cases at one time.
- Test and evaluate new technology.
