Job Details
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Job Description
- Adopt the company’s values and Customer Care Policy (Specified in CC Policy handbook)
- Contact customers
- Entry Level (Call Center)
- Mid Level (Live Chatting, Ticketing System, Portal support section)
- Open a ticket for a customer via the Ticketing System
- Send a feedback Survey to the customers.
- Will be responsible to update all materials that uploaded to the Knowledge Base.
- Receive and follow up all kinds of tickets from the customers (Entry and Mid levels)
- Handle the tickets as a first level support (Complains, suggestions, and inquiries)
- Escalate all the unsolved tickets to the Help Desk Specialist
- Re-contact the customers via the CC channels to assure the satisfaction
Job Requirements
Business Skills:
- Excellent in CC Soft skills
- Analytical abilities
- Problem Solving Management
- Excellent English (Spoken/Written)
- French is preferred
Interpersonal skills
- Strong interpersonal, oral, and written communication skills
- Demonstrates initiative and commitment to continuous improvement and results-oriented
- Able to develop innovative and creative approaches to problem solving
- Time Management Skills
Technical Skills:
- Can develop innovative and creative approaches to problem solving
- Up-to-date knowledge on emerging technologies
