Skills And Tools:
- Ensure monthly MC targets are set in line with productivity expectations/ requirements by retail outlet and agent.
- Take ownership for the MC direct sales performance of all targeted accounts
- Analyze the performance records of individual sales agents and feed the results to CF leadership.
- Ensure that all of the team are aware and able to comply with all MC sales policies and processes including business updates and the code of conduct.
- Manage all customer escalations in an efficient and professional manner.
- Create new opportunities for expanding the brand on the market.
- Execute regular and consistent interactions with all of the team including regular visits to each location whilst maintaining a presence in head office.
- Regularly coach the team on sales techniques and provide constructive feedback on areas for development, equipping them with all the support and resources required to be successful in their role.
- Responsible for coordinating corporate clearance of team members during resignation or termination.
- Ensure that sales agents are appropriately staffed with correct work accounts/ locations. Setting regular changes in advance for the team ensuring that everyone has the required time off and vacation allowances.
- Work directly with related parties to MC organization to dynamically run the business.
- Communicate key business messages to the team regularly, in a clear and simple way, ensuring the message is fully understood and able to be applied.
- Exceptional Sales management Skills
- High negotiation skills
- Strong communication (verbal, written, graphic) skills.
- High emotional intelligence
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