Customer Service Agent
Cailist -
Heliopolis, CairoPosted 7 years ago151Applicants for2 open positions
- 33Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teams and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Bachelor Degree.
- Very Good English.
- MS Office, Emailing
- Internet, Social Media.
