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Customer Service Supervisor

Xceed - Maadi, Cairo

Customer Service Supervisor

Xceed - Maadi, CairoPosted 15 days ago
224Applicants for3 open positions
  • 5Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Create a work environment that motivates high performance, recognizes and rewards individual and team excellence and encourages employee loyalty and development opportunities for the team.
  • Analyze and evaluate operational results, take appropriate actions for improvement.
  • Analyze account and team’s performance on a periodic basis, identify gaps and create and implement action plans for improvement.
  • Conduct periodic shift briefings for agents and team leaders to maintain existing performance standards or address any changes in process flows or client needs.
  • Participate in recruiting and training new team members.
  • Constantly look for ways to improve customer satisfaction, operational efficiencies and reduction in costs.
  • Ensure adherence to the operational metrics and client determined SLAs for the account to achieve a high level of client and end user satisfaction.
  • Self-study the best practices in the industry and implement it. 

Job Requirements

  • Very good command of Arabic and English (oral and written).
  • Males only can apply.
  • From 3 to 5 years of experience as a Team Leader
  • From 1 to 2 years of experience as a supervisor
  • Experience in the call center is preferred
  • Leadership Skills
  • A Bachelor's degree is a must.

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