Primary Objective:

To lead the branch, ensuring the achievement of operational and financial targets, providing the highest level of customer service, and managing daily operations to ensure efficiency and productivity.

Responsibilities:

Daily Operations Management:

• Organize and coordinate all activities and tasks within the branch to ensure smooth workflow.
• Ensure operational goals are met and customer needs are satisfied.

Team Management:

• Guide, train, and support staff to enhance their skills and performance.
• Distribute tasks among employees and supervise their performance.

Financial Goal Achievement:

• Prepare branch budgets and contribute to monthly and annual financial target planning.
• Monitor expenses and revenue to achieve profitability goals.

Customer Service:

• Ensure a high level of service and meet customer needs.
• Effectively and professionally resolve customer issues and complaints.

Public Relations Management:

• Build strong relationships with customers, suppliers, and relevant stakeholders.
• Engage with the local community and promote the branch to enhance the company’s image.

Reporting and Data Preparation:

• Prepare branch performance reports and present them to senior management regularly.
• Analyze data and make informed decisions to improve branch performance.

Compliance with Policies and Procedures:

• Ensure branch adherence to company policies and procedures.
• Implement and apply quality and safety standards.