Sales Audit & Quality Supervisor
Maadi, Cairo
Sales Audit & Quality Supervisor
Maadi, Cairoposted 12 days ago45Applicants for1 open position
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Job Details
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Job Description
- Conduct regular audits on sales transactions, processes, and documentation to ensure full compliance with company policies, CB regulations, and industry standards.
- Identify risks, violations, or fraud attempts and propose corrective/preventive actions.
- Maintain detailed audit reports and follow-up on action items.
- Monitor and ensure KYC, AML, and data privacy adherence in field operations. Quality Assurance:
- Implement quality standards and performance benchmarks for indirect sales representatives.
- Review client visits, and POS installations to ensure professionalism and accuracy.
- Analyze operational KPIs and recommend improvements to increase customer satisfaction and reduce service gaps.
- Lead quality improvement initiatives and assist with setting SLAs.
Job Requirements
- Minimum 3-5 years of experience in E-payment, FinTech, or banking sectors.
- Proven experience in sales auditing, training, or quality roles.
- Experience managing or supporting a large-scale sales force (preferably indirect/outsource teams).
- Strong knowledge of E-payment processes, POS systems, and digital finance operations. • Excellent auditing, analytical, and reporting skills.
- Solid understanding of compliance standards (CB, AML, KYC).
- Strong communication, coaching, and presentation skills.
- Proficient in Microsoft Office (especially Excel and PowerPoint); familiarity with CRM or auditing software is a plus.
- Ability to travel to field branches if needed.
