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Job Description
- Must be Fluent in Italian and English
- Respond to customer queries in a timely and accurate way, via email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
- 6 months of experience in Customer Service Field.
- Proficiency Level B2- C2 Italian and English B2 - C2 level.
- Should be flexible with 24-7 rotational shifts.
- Work on site - Maadi Technology Park.
- No Transportation. Transportation allowance provided instead.
- Immediate Joiners
