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Job Description
- Provide quick and effective assistance with information technology systems.
- Guide Users remotely and in person through systems configuration, troubleshooting, and maintenance
- Work with desktop support engineers to provide customers with superior service.
- Act as the first point of contact with employees who need technical assistance.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Windows, Office, browsers, readers, utilities, etc.)
- Follow up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end-user satisfaction.
- Perform hardware and software installations, configurations, and updates as needed.
- Redirect unresolved issues to the next level of support personnel.
- Keep a record of problems and their solutions.
- Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting.
Job Requirements
- BS degree in Information Technology, Computer Science is A must
- Proven working experience in providing IT Help Desk support.
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Active Directory
- Domain controller
- MS Office
- Computer Networks
- Help Desk Diagnose
