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IT Help Desk

10th of Ramadan City, Cairo
Posted 3 months ago
209Applicants for1 open position
  • 199Viewed
  • 0In Consideration
  • 6Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide quick and effective assistance with information technology systems.
  • Guide Users remotely and in person through systems configuration, troubleshooting, and maintenance 
  • Work with desktop support engineers to provide customers with superior service.
  • Act as the first point of contact with employees who need technical assistance.  
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Windows, Office, browsers, readers, utilities, etc.)
  • Follow up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end-user satisfaction.
  • Perform hardware and software installations, configurations, and updates as needed.
  • Redirect unresolved issues to the next level of support personnel.
  • Keep a record of problems and their solutions.
  • Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting.

Job Requirements

  • BS degree in Information Technology, Computer Science is A must 
  • Proven working experience in providing IT Help Desk support.
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Active Directory
  • Domain controller 
  • MS Office 
  • Computer Networks 
  • Help Desk Diagnose

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