Job Details
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Job Description
Job purpose:
Support the Housekeeping Manager with some tasks and will be replacing him/her during their absence in some specific tasks. He/she will support the other Supervisors to ensure that the designated area (s) including sports courts, outlets and utilities are kept clean following KODE hygiene and quality standards. He/she will be accountable for receiving the department materials and tools from the main store and distributing them among the supervisors.
What do we expect from you:
1- Operations:
- Ensures departmental goals are achieved
- Participate in setting the department hiring plan with the Housekeeping Manager and supervisors
- Coordinate the master shifts scheduling plan as well as the annual leaves plan of the department in collaboration with the supervisor to avoid overlaps or gaps
- Receive, monitor and distribute the cleaning materials and tools and requesting for the needed stock from the HK Manager
- Keeping the HK manager informed on the status of the housekeeping equipment to take the necessary action (s) to ensure they are functioning at all times
- Coordinate with the HSE department with regards to:
- The awareness sessions to the department staff and keep records of training attendants
- Recording safety incidents and mitigating actions
- Replace his/her peers Supervisors in case of shortage of staff to cover the gap and secure service continuity
- Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
2- People Management:
- Participate in screening housekeeping applicants
- Train the team on the proper use of the equipment and materials
- Lead by example in owning and living KODE values and culture
3- Continuous improvement:
- Participate with the Supervisors in recommending improvements in the service
- Raise any operation stoppage problems or any other problems to the Housekeeping Manager to discuss and find solutions
Job Requirements
What do you need to perform your role:
To perform your job successfully, you need to have the following minimum requirements:
Education and experience:
- High school diploma. Education background in Hospitality is a plus
- 2-4 years in supervising team
Skills and knowledge:
- Very good supervisory skills
- Excellent execution abilities
- Basic knowledge of Microsoft office
- Good communication skills
- Full knowledge of all cleaning supplies and recommended chemicals
- Ability to follow directions thoroughly and work with minimal supervision
- Physically fit to the job
- Superior customer service
- Collaborative by nature
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