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Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Record events and problems and their resolution in logs.
- Guide Product Users for how to use the application and provide best practices and advice for system requirements and preferred Devices.
- Prioritize and Organize Tickets over the ticketing system according to Company policies and procedures.
- Assist in Building a Solid Knowledge Base for Product Support and Its Multiple categories.
- Follow-up and update customer status and information.
- Identify and suggest possible improvements on procedures.
Job Requirements
- 1-2 years of Relevant experience.
- Computer science / Computer engineering graduate.
- English fluency is a MUST.
- Flexible with rotational shifts and weekends.
- Strong communication and analytical skills.
