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Seller Support Manager

Capiter
Cairo, Egypt
Posted 2 months ago
67Applicants for1 open position
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Job Details

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Job Description

Job Brief 

Looking for a passionate caliber about building and improving the quality of selling partners’ experience also thrive in fast-paced environments in which he has the opportunity to influence change. provides world-class support to our global Selling Partners, coordination, leadership and operations of the Seller Support Teams . This position requires a candidate who has the ability to drive quality, productivity, and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment.

Job Description 

  • Build & Manage Manage the Seller Support including new vendor onboarding, issue resolution and inbound & outbound calls, Email and In app support
  • Responsible to handle seller Call Center and Seller Issue Resolution.
  • Resource allocation within the teams and streamlining the process along with the workflow of each team.
  • Analyse data to track performances and identify development opportunities (including retainers, business to business, offline and special campaign deals) and act upon them to optimize growth.
  • Work closely with Vendor Operations Team to ensure vendors are trained with our systems and processes and that vendors are fulfilling orders on time
  • Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a smooth flow of operations and achievement of revenue and operational targets
  • Generate weekly report
  • Has an in depth aptitude to do root cause analysis, with focus on specific detail and triggers, and derive key tactical and strategic actions and solutions to improve seller experience
  • Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals
  • Identify system and process improvement opportunities which will directly influence the seller experience
  • Facilitate programmatic transition to operational “go live” status
  • Implement communications strategy across the site
  • Maintain a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures · Degree Qualification in business or management desirable
  • Designing and implementing new procedures and processes. Strong orientation to obtaining and incorporating “voice of customer” inputs, qualitative and quantitative data-based research and analysis into solutions.

Job Requirements

  • 4-5 years of experience of managing a call center is highly valued.
  • 1- 2 years of experience in a managerial role in E-commerce industry
  • Highly data-oriented and comfortable with numbers
  • Proficient in Excel - lookups, pivot-table, data visualization and so on.
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills

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