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IT Operations Department Manager

B.Tech - Nasr City, CairoPosted 2 months ago
88Applicants for1 open position
  • 75Viewed
  • 0In Consideration
  • 58Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Manage all users and IT technical teams’ requests and ensure its delivery; data network, systems hardware, PBX, IVR, etc.
  • Define service level agreements (SLAs) for all services within responsibility.
  • Develop and maintain the relevant technical expertise; hardware (servers & storage), operation systems, databases, telecommunications are a main responsibility.  Ensure guidelines are followed by all teams.
  • Implement and enforce the security policy set by the security officer on all local area networks within the company.
  • Manage all team efforts as projects. Hence project management is a main responsibility.
  • Develop and maintain the relevant technical expertise; cabling, bandwidth, telecom, data center operations, etc.
  • Manage infrastructure operations, application and service delivery.      
  • Manage technology operations Vendors/Partners relationship. 
  • Lead Disaster Recovery Planning and Implementation   
  • Administer Execution of the operations department projects.    
  • Define and manage all the Service Management Processes       
  • Design, Plan and manage all activities within scope.       
  • Define service level agreements (SLAs) for all services within responsibility.      
  • Initiate develop and set policies and procedures for the department.   
  • Maintain customer satisfaction through providing the proper support. 
  • Generate and improve operation related processes (incident, problem, change…etc.)

Monitor subordinate’s total performance and set the team's quarterly KPIs.

Job Requirements

  • B.SC degree Computer Science/Engineering -
  • Experience in Data Center (servers, databases, network) and voice communications
  • Practices of managing solutions support teams

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