Transcription Team Leader

London International Patient Services Sheraton, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Job Type:
Full Time
Remote during COVID-19
1 open position
About the Job
  • Monitor daily performance and output and produce reports for management.
  • Analyze team performance for issues to find root cause and come up with solutions.
  • Figure out training needs of team members and report them to L&D.
  • Coach and motivate team.
  • Provide team with needed learning resources, e.g., handbooks, consultant manuals/profiles, etc.
  • Calculate QA scores by producing quality score cards for each member monthly.
  • Calculate monthly KPIs and perform annual appraisals.
  • Perform one-to-one feedback sessions with team members.
  • Communicate with consultants about their transcription needs.
  • Coordinate between consultants, Transcription Team, and Consultants’ Personal Assistants and assign tasks accordingly.
  • Assist with hiring new members and train them.
  • Collect feedback from team members about any operational, logistical, or other matters.
  • Perform other tasks assigned by management.
Job Requirements
  • Fluent in English both written and spoken.
  • Proven experience at the same position for at least 2 years.
  • Have solid knowledge and experience in both transcription and proofreading.
  • Medical background is preferable.
  • Excellent managerial skills and team building, in addition to very good leadership skills.
  • Excellent communication skills.
About this Company

London International Patient Services is a partnership of London teaching hospital Consultants.
At London International Patient Services (LIPS), we are committed to providing high quality, specialist treatment for international private patients seeking treatment in the... (More)

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