Transcription Team Leader

London International Patient Services -
Sheraton, CairoPosted 3 years ago

30Applicants for1 open position

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Monitor daily performance and output and produce reports for management.
Analyze team performance for issues to find root cause and come up with solutions.
Figure out training needs of team members and report them to L&D.
Coach and motivate team.
Provide team with needed learning resources, e.g., handbooks, consultant manuals/profiles, etc.
Calculate QA scores by producing quality score cards for each member monthly.
Calculate monthly KPIs and perform annual appraisals.
Perform one-to-one feedback sessions with team members.
Communicate with consultants about their transcription needs.
Coordinate between consultants, Transcription Team, and Consultants’ Personal Assistants and assign tasks accordingly.
Assist with hiring new members and train them.
Collect feedback from team members about any operational, logistical, or other matters.
Perform other tasks assigned by management.

Fluent in English both written and spoken.
Proven experience at the same position for at least 2 years.
Have solid knowledge and experience in both transcription and proofreading.
Medical background is preferable.
Excellent managerial skills and team building, in addition to very good leadership skills.
Excellent communication skills.