IT Help Desk Specialist

Confidential Company Cairo

149
Applicants for
2 open positions
113
Viewed
34
In Consideration
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
2 open positions
Gender:
Males Only
About the Job
  • Working on AD (Add user – delete user – change password) etc...
  • Install hardware, software, or peripheral equipment
  • Follow-up & track the tickets with IT divisions
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Oversee the daily performance of computer systems
  • Test, deploy, and train end-users on internally developed software applications
  • Troubleshoot the network services Perform Data backup and security policies implementation of client terminals.
  • Perform basic repairs to Copiers & Printers
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Supports operation of help desk and serves as focal point for customer concerns
  • Resolves technical problems for end-users on a variety of issues
  • Run reports to determine malfunctions that continue to occur
Job Requirements
  • Entry Level
  • Fresh grades / experience one year
  • Male-only
  • MCSA, MCSE & CCNA & CompTIA A+ & ITI self-study. (optional)
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Proficiency in English
  • Understand service management and working with the ticking systems
  • BSc/BA in IT, Computer Science or relevant field
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