Technical System Engineer

Tafeel -
Cairo, EgyptPosted 3 years ago

75Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Provide technical support for customers to support post-sales processes.
Address all product-related queries on time.
Train customers to use products effectively.
Provide developers with customers’ feedback to help identify potential new features or products.
Report on product performance.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Testing and promoting new implemented features.
Establish best practices.
Responding within agreed time limits to call-outs.
Following diagrams and written instructions to repair a fault or set up a system.
Prioritizing and managing many open cases at one time.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Minimum 4 years within same field.
Bachelor's or Diploma's degree in IT or Computer Eng.
Good understanding of Software Development Life Cycle & its methodologies.
Strong communication skills, interpersonal skills, and positive attitude to interact with diverse groups of individuals.
The ability to analyze, design and document software applications.
Ability to use Design Patterns, object oriented development, and frameworks.
Sql Query performance tuning, dynamic management views and SQL Server table partitioning skills is plus.
Management of the SQL Server Maintenance plan and including schedule backup jobs.
Experience supporting IIS 6, 7 and 8 web servers and .Net web applications.
Excellent troubleshooting and diagnostic skills.