- Experience Needed:
More than 1 year
- Career Level:
- Job Type:
- Full Time
- Education Level:
About the Job
We are a fast-growing start-up online shipping company in Manhattan USA and looking for a Customer Service Supervisor who has advanced customer service, problem solving and organizational skills as well as excellent communication skills and leadership. The supervisor plays a key role on team case quality and risk control, team training and performance improvement. The working location of this position is in our El Sheikh Zayed City office in Egypt.
About the role
- Timely review cases and orders done by the team. Find, correct and summarize mishandling cases.
- Timely investigate, resolve or further escalate cases or orders escalated by the team.
- Periodically review order lists, emails and chatting, timely handle or assign cases or orders per priority and importance.
- Forecast potential risk of orders or cases, provide team resolutions or guidance in advance.
- Timely and correctly communicate with team member, CS manager and New York office for shift transfer, special and escalated cases and follow-ups.
- Review, suggest and summarize the best CS practice, and create related document for team training and referring.
- Summarize customer feedback, requirements, trends and provide manager and New York Office suggestions on business and operational improvement.
- Perform a high quality on the job training and case study with team members to improve team performance.
- Lead the team to build a tight and trustable relationship with exist and potential customers.
- Timely complete other tasks assigned by manager and New York office.
More than 1 year
About this Company
Shiptobox.com is a fast-growing US shipping company. We provide US mail and package forwarding services to customers all around the world. Our headquarter office is located at Manhattan and warehouse is located at Delaware. With the quick development of our services, we are...
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