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Customer Service Supervisor

A-part Auto
Cairo, Egypt
Posted 6 months ago
39Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

 

1. Team Management: As a customer service supervisor, you will be responsible for leading and managing a team of customer service representatives.

2. Customer Support: You will be the point of contact for customers who require assistance or have inquiries regarding automotive services and spare parts. Your role involves addressing customer concerns, resolving complaints, providing product information, and ensuring a positive customer experience.

3. Service Center Coordination: You will collaborate with service center, spare parts sales managers, and other relevant personnel to ensure a seamless service delivery process. ensuring efficient utilization of resources.

4. Performance Tracking and Reporting: You will be responsible for monitoring key performance indicators (KPIs) related to customer service, such as customer satisfaction ratings, response times, and service quality. Regular reporting to management and identifying areas for improvement will be part of your responsibilities.

Job Requirements

  •  Experience:5-8 years of experience in a customer service role, A solid understanding of automotive products, car service procedures, and spare parts is essential. 
  • Bachelors Degree 
  • Microsoft Office skills
  • ERP user ( SAP )
  • Communication Skills
  • Problem-Solving Abilities

 

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