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Job Description
Elsalon.net, is Egypt's first traditional marriage platform. We are looking for a team leader to lead our customer support agents on the platform and social media. The responsibilities will include:
- Leading a team of moderators and admins on our platform to make sure that they adhere to our standards and that the goals of our platform are fulfilled.
- Making sure that the users on our platform have a good experience and all issues are resolved professionally.
- Introducing new rules, regulations and features that deliver the best experience to our users.
- Identify performance gaps and proposing new procedures to fill them.
- Helping with the recruitment and training of new members of the team.
- Maintaining our social media presence and proposing new strategies for marketing.
- Engaging in useful conversations with our users and identifying the needs and valid concerns of the users and taking actions to address them.
Job Requirements
- A University degree
- A lot of wisdom and common sense in dealing with different kinds of users and making decisions related to marriage related issues.
- Proven leadership skills
- Excellent communication, positive thinking and fast learning skills.
- A lot of creativity, confidence and initiative taking
- Sound technical experience with using computers and preferably live chatting platform
- Experience with digital marketing is a huge plus.
- Residence in Giza or nearby.
