IT Help Desk Specialist - Alexandria

Bavarian Auto Group - Mina ِAlbasal, Alexandria

Applicants for
1 open position
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
  • Perform minor software and minor hardware repairs
  • Support the setup of all new hardware, especially desktops, laptops, and printers
  • Manage help-desk ticketing system, including the appropriate assignment of support tickets to members of the IT department
  • Assist in the management of printers, copiers, and print servers
  • Assist in maintaining an inventory of all hardware and software
  • Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions
  • Perform other duties as assigned by the IT help-desk Manager
Job Requirements
  • Bachelor degree in Computer Science or Computer Engineering
  • 2-5 years of relevant experience
  • Very good command of English
  • Excellent user of MS office applications
  • Knowledge of approved standards, processes, practices, procedures and tools (e.g. Remedy, ITIL, COBIT)
  • Excellent computer knowledge and skills
  • Experience in the configuration and administration of Windows 7,8,10 and windows servers 2008 & 2012
  • Knowledge in the administration for MS SQL server 2008 & 2012
  • Knowledge in networking (VPN, virtualization, and firewall)
  • Knowledge in switches and routers
About this Company

Bavarian Auto Group is an International group of companies established in March 2003, when it was appointed as the sole assembler & importer of BMW and MINI in Egypt, with exclusive rights for import, assembly, distribution, sales and after-sales support of BMW & MINI products... (More)

See all Careers and Jobs at Bavarian Auto Group
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