IT Customer Service Administrato...
SAVOLA -
Ameria, Alexandria
Job Details
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Job Description
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Serve as the first contact with customers who need technical assistance via the phone or email.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support .
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Job Requirements
- Previous working experience as an IT Help Desk for (1-3) years.
- Bachelor's Degree in IT, Computer Science, or similar relevant field.
- Hands on experience with diagnosing and resolving basic technical issues.
- Excellent communication and customer oriented .
- IT Certified or Knowledge ( N+, A+,CCNA , MCSA ) is preferred.
- Networking essentials (Passive , Fiber , Cisco Switches ).
- Familiar with surveillance systems.
- Alexandria City resident.
