P&O Customer Care Specialist German speaker
Novartis -
Cairo, EgyptPosted 5 years ago70People have clicked1 open position
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Job Description
- Support the team in the operational conversion of P&O strategic objectives.
- Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training
- Support the identification and planning of services P&O Services will provide.
- Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
- Perform user administration tasks (e.g. access management).
- Track service requests and troubleshoots
- Analyze error messages and questions
- Support periodic cost and efficiency analyses to support productivity objectives
- Support personnel cost budgeting process and control.
- Support evaluation of the services / processes / continuous improvement in scope.
- Contribute to P&O Services projects at country or BU level
Job Requirements
- Operations Management and Execution Optimizing Customer value by co-creating and developing compelling customer focused solutions Proactive thinking Problem solving
