MICIT Group - Bevatel Company is hiring now a Customer Onboarding Specialist to join its dynamic team.

Job Description:

• Follow up New account.
• Follow up Old account.
• General meeting for any inquiries & Training meeting.
• Calls "with coordinate with all team".
• Prepare contract.

What you'll do:

1- Call center service:

• Prepare contract + letter if customer will take numbers from us
• Prepare contract only if customer will depend on his numbers as "STC, landlines or SIM card"
• If customer will take "devices", follow up with shipment department
• Open Ticket "Creation, assign number"
• After finishing the contracts & they're signed by customer Follow up with legal team to review all documents & approve to start activation
• Initiate "process of activation with technical team"
• Training session
• Closing group after confirm that the service is done & stable

2- Business chat service:

• Prepare contract
• Open Ticket "create space"
• Follow up & check with customer "requirements such as website , fb account , credit card , number that he wants to link with dashboard" if customer will activate without verification Then will start verification process after checking "CR, VAT, address no, phone invoice"
• Select meeting with technical social to start “activation process "if all papers "done"

3- CRM Service:

• Open Ticket "create users"
• Select meeting with technical CRM to discuss requirements of customer
• Send technical demo to customer & wait until he send his requirements to start working it

4- Another service such as "IVR , Autodialler , call evaluation , integration"

5- Working on contract that the sales team send to us

6- Working on tickets as general "with all team"

7- Support with "customer success team" for any issue , STC circuit , business chat , we can help them