Operational Team Leader - Italian Speaker

Majorel Egypt - Maadi, Cairo

Applicants for
1 open position
In Consideration
Not Selected
Experience Needed:
More than 1 year
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Follow up day-to-day on the team to make sure that they follow the right process and procedures.
  • Make sure that Customer complaints or requests got solved from the first time to achieve FCR.
  • Track the team performance and set a proper action plan when needed.
  • Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
  • Motivate team members, listen to team members’ feedback and resolve any issues or conflicts.
  • Generate clients’ reports and send them on time.
  • Report team performance to the Supervisor on a regular basis (weekly/monthly).
  • Prepare the salary sheet for the team.
  • Communicate and Make sure that the team got acknowledged by any updates on KB whether it is major or minor.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Manage real-time.
  • Perform the second interview for Agents.
Job Requirements
  • Bachelor’s Degree
  • Fluent in Italian is a must.
  • Has English as a second language.
  • Customer service experience in a call center setting.
  • At least 6 months experience as a team leader in Call center.
  • Good Skills (Excel and PowerPoint).
  • Very good communication skills.
  • Very good problem-solving skills.
  • Very good Leadership skills.
About this Company

We serve customers across the world through our 50,000 employees based in 29 countries in Europe, the Middle East, Africa, the Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak... (More)

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