- Bachelor’s Degree.
- Must be Fluent in French.
- Level of English: Excellent.
Indicative Certifications & Training
- One year of experience as Head of Operations.
- Six sigma black belt certified is a plus.
- Indicative Years of Experience
- 7+ years of work experience in a call center industry “ minimum year in the same field”.
- A clear understanding of the service center and CRM packages and technology.
- Ability to set the annual budget.
- Ability to handle complaints and resolve disputes and conflict.
- Proficient in Microsoft office.
- Sets clear and realistic goals.
- Demonstrated experience in implementing customer segmentation and channel strategies to increase profitability.
- Provides Effective Feedback.
- Coaching Skills.
- Relationship Management Skills.
- Planning skills.
- Leadership skills.
- Details Oriented.
- Decision maker.
- Adaptable to change.
- Motivation Skills.
- Verbal and written communication skills.
- Problem solving.
- Creative thinking
- Presentation & Business writing skills.
- Negotiation Skills.
- Interviewing skills.
- Analytical skills.
About this Company
We serve customers across the world through our 50,000 employees based in 29 countries in Europe, the Middle East, Africa, the Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak...
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