Senior Customer Insights Specialist

Otlob - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Provide timely, relevant and actionable insights from data, supporting decision making processes
  • Contribute to the development and enhancement of offers & promotions through the identification and presentation of appropriate recommendations
  • Develop and deliver appropriate models to support targeted activities relating to consumers
  • Identify, monitor and measure the customer experiences offered across the business in order to provide actionable recommendations for continual improvements
  • Bring data sets together in a cohesive way to enable blended insights
  • Use analytics and data modeling to deliver new and actionable insight about the customer base, key markets and competitors
  • Build propensity and segmentation models to enable efficient targeting of customers and prospects
  • Deliver the agreed program of insights (customer journey reviews across competitors, competitor promotional and price optimization, customer development plan, customer shopping habits)
  • Obtain and analyze data on consumer behavior and emerging trends and presenting key findings and actionable insight into the wider Customer & Marketing team to feed into the marketing strategy and plan
  • Anticipate customer needs and desires through thoughtful analysis and proposals on how to improve connections with customers
  • Connect with the voice of the customer, local markets and the online world in day to day business operations
  • Recommendations for customer acquisition and customer retention
Job Requirements
  • Bachelor’s Degree in any field preferably majored in Marketing or Statistics.
  • From 3 to 5 years of experience in commercial insights /market analysis preferably in e-commerce, telecom, banking or relevant fields.
  • Solid experience in market segmentation.
  • Google Analytics expertise or knowledge is preferable.
  • Excellent command of spoken & written English
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

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