Operations Team Leader

Otlob - Maadi, Cairo

294
Applicants for
5 open positions
208
Viewed
28
In Consideration
182
Not Selected
Experience Needed:
More than 2 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
5 open positions
About the Job
  • Coaching the team with the help of leadership and management techniques to deliver world-class service
  • Managing negative and positive behaviours constructively
  • Ensure agents are reaching their targets by holding regular one-to-one meetings and feedback sessions
  • Solve tricky escalations and crisis management situations
  • Develop the team and support individual progression and learning.
Job Requirements
  • At least two years of experience in leading teams, preferable in offshore contact center.
  • Fluent English proficiency, both verbal and written.
  • Excellent interpersonal and communication skills.
  • Advanced level of excel is essential.
  • Data-driven performance management.·
  • Excellent motivation skills.
About this Company

We, at Otlob, have one simple objective: become the best place for finding and ordering food. We provide you with a comprehensive experience, starting from knowing what restaurants deliver to your area, to what cuisines you can crave from, ending with placing your order... (More)

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