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Job Description
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Generate sales for a portfolio of accounts and reach the company's sales target
- Negotiate contracts and close agreements to maximize profits
- Develop new business with existing clients/accounts and/or identify areas of improvement to meet sales quotas
- Develop trusted adviser relationships with key accounts, customer stakeholders and executive sponsors
- Interact and coordinate with the sales team and other staff members in other departments working on the same account
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Manage and solve conflicts with clients. The Account Manager is expected to have specific information regarding daily operations of the Company and keep the Client updated.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Job Requirements
- Ability to communicate, present and influence key stakeholders at all levels of an organization.
- Good experience with CRM software (e.g. Sales force, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Good ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Effective verbal and listening communication skills and decision making
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