- Experience Needed:
- 0 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
- Education Level:
- Bachelor's Degree at least
About the Job
Primary Duties & Responsibilities:
- Take calls/tickets during high volume periods. Manage incidents in the Service Desk system.
- Queue Management. Ensure incidents are routed to the appropriate support team.
- Evaluate tickets for Trending. Draft Knowledge Base Articles personally or work with engineering leaders for repeat issues.
- Compile comprehensive and accurate reporting of all resource usage, including project tracking, incident tracking and resolution, status, and management.
- Provide users with (IT) services through a service desk function.
- Other duties as assigned.
0 to 2 years
Bachelor's Degree at least
Logistics and Supply Chain Transportation