IT Help Desk Specialist

Daltex - Mohandessin, Giza

95
Applicants for
1 open position
30
Seen
4
Shortlisted
19
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 4,000 EGP per month
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
Travel Frequency:
Up to 25% travel
About the Job

Job brief

We are looking for a competent Help desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for our employees seeking technical assistance l
  • good experience in fixing Hardware
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update status and information
  • Identify and suggest possible improvements on procedures
Job Requirements
  • Previous experience as a Help Desk Technician
  • Max. age of 26
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
About this Company

Daltex was founded in 1964, by the visionary Dr. A. Samir El Naggar, who managed to utilize the developments in Egypt's economical advances to be able to built on it and take the advantage that Egypt plays and what the role of Daltex has tried to be involved and be part of... (More)

See all Careers and Jobs at Daltex